Your satisfaction is an essential part of the ritual. We offer a seamless return process for our clinical formulations and aesthetic tools.
Items must be returned within 30 days of delivery. For skincare, we allow returns even if the product has been opened and experienced.
Exchanges are complimentary for any product that does not meet our clinical potency standards or arrives with compromised packaging.
We provide pre-paid premium shipping labels for all domestic returns to ensure a effortless experience from your sanctuary.
Access your account portal and select the order you wish to return. State the reason for clinical records.
Place the item in its original violet glass and stone-paper packaging to ensure stability during transit.
Affix the provided pre-paid label and schedule a courier pickup or drop off at any authorized center.
*Please note that original shipping fees are non-refundable. For hygiene reasons, certain limited edition aesthetic tools may be subject to a meticulous inspection before approval.
Our concierge team is available to discuss your skin concerns and facilitate a ritual that works for you.